Refund Policy

We want JanaJoy to genuinely make your teaching life easier. If you're not satisfied with a paid subscription, you can request a full refund within 30 days of your order date.

Payments are processed by Paddle, our Merchant of Record, and refunds are handled through them. To request a refund, visit paddle.net and look up your order, or reply to your Paddle receipt email. Approved refunds are returned to your original payment method.

You can cancel your subscription at any time from Settings → Manage subscription in the app. Cancelling stops future renewals; you keep your paid features until the end of the period you've already paid for. Cancelling is separate from a refund — if you'd like money back for a recent payment, use the refund route above within 30 days.

If something looks wrong on your statement or you're unsure whether a charge qualifies, contact us through the support details shown in the app and we'll help.